Policy Agreement 

Smoking: Smoking is strictly prohibited in or around the property.


Hygiene/Hair preparation: Retightening and Sisterlocks Establishment clients agree to wash their hair 24 hours before scheduled appointment and be free of any oils grease or conditioners. The consultant holds the right to refuse service to a client that shows any signs of abnormal scalp conditions.


Payment and Deposits: My Lotus Locs accepts Credit /Debit cards as a form of payment for retightening or to purchase merchandise however a $3.50 fee charge will incur. A deposit of half the amount is required when booking a Sisterlocks Establishment or Traditional locking service (Your deposit confirms your date). A deposit for Sisterlocks Establishments should be paid either by money order, cashiers check, or cash. An electronic receipt will be emailed to the recipient within 24 hours. Payment in full is due before the session begins. No refunds on deposits or services rendered.


Late/Tardy: The client understands that if 15 minutes late a late fee of $30 will be added to your service with no acceptions. If the client is 30 minutes late consultant holds the right to cancel the appointment. If you are early for your scheduled appoint please wait in your vehicle until the scheduled appointment time.


Cancelations/Rescheduling: Clients will give a 48-hour advanced notice if they need to reschedule or cancel their appointment. Cancelations and rescheduling can be done by logging into Vcita Online Scheduler/ My Lotus Locs.


No Call No Shows: No Call No Shows will be responsible for the serviced that was missed or client and will no longer be able to schedule with My Lotus Locs. An invoice will be sent via email and due upon receipt.


Guests: Only the client that is being serviced will be allowed in the studio if the client is a minor a parent or guardian is welcome to stay. One guest may be permitted to come during consultations only. Per an agreement between the consultant and the Sisterlocks™ brand, no one can legally observe a consultant while performing a Sisterlocks service.


Transfer clients: Is defined as a person that has not had their Sisterlocks established by My Lotus Locs, Loc Innovations or Locks by Kim or has not been serviced by our network in 9 weeks will be considered a transfer client and will pay the rate of $175. For a person to be considered a current My Lotus Locs or in-network client must have two consecutive appointments completed to be considered a current client.


Sisterlocks Establishments: Sisterlocks establishments are scheduled in 10-hour increments on each day, establishment clients are asked to not schedule any other activities on that day. It is highly recommended that clients bring all meals, snacks, and beverages. The maximum time allotted for breaks in a 10-hour increment is 60 minutes cumulatively.  


Scheduling appointments:

  • All appointments should be scheduled before you leave the studio.

  • Once the client leaves the studio it is the responsibility of the client to schedule all appointments via mylotuslocs.com/appointments no reminders will be sent.

  • The client understands that if past the recommended retightening schedule the consultant advised a client would revert back to transfer client rate.


Method of Contact: Clients agree that all correspondence concerning upkeep and hair maintenance will be done through text, email, or phone call during regular business hours M-F 9 am-5 pm.


Lock Maintenance: Clients agree that Sisterlocks /Traditional locks require regular maintenance and it is not recommended to go longer than 6 weeks without a retightening. Additional charges will apply to clients that have gone more than 7 weeks without maintenance.


Sisterlocks Establishment Quote: Price quoted during a consultation will be valid for 60 days. 

In case of illness: If a client is ill, at any stage, you should reschedule. If a client exhibits signs of illness you will be asked to reschedule.


Photos: My Lotus Locs reserves the right to take photographs of work for advertisement and demonstrative purposes. All photographs that are taken that appear on social media are the property of My Lotus Locs and may not be used for any other purpose that may be used in subsequent years.


My Lotus Locs reserves the right to update or modify this Policy Agreement including Pricing Structure at any time.  My Lotus Locs reserves the right to update or modify this Policy Agreement including Pricing Structure at any time.


My Lotus Locs reserves the right to update or modify this Policy Agreement including Pricing Structure at any time.

 CoviD-19 UPDATE


We would like to thank you for patronizing our business! We wanted to let you know that as close-contact, service-based workers we are doing everything we can to ensure your safety is #1 priority. 


Here are SOME of the precautionary protocols we are utilizing in the salon to minimize the potential for transmission and spread of COVID-19:

  1. We are now BARBICIDE CERTIFIED (Beauty Industry Professional Certification for proper sanitation and disinfection practices)

  2. We are now BARBICIDE COVID-19 CERTIFIED (Beauty Industry Professional Certification for current safety and sanitation practices related to the Corona Virus)

  3. We are ensuring ourselves to be 100% symptom-free

  4. We will continue to sanitize and disinfect all tools used daily and between clients

  5. We will continue to sanitize salon chair daily and between clients with disinfectant spray/wipes

  6. We will continue to wash our hands before, during (if indicated), and after providing service

  7. We will wear a face mask and/or face shield during the entire salon appointment/visit

  8. We are continuously cleaning and disinfecting frequently touched objects and surfaces and removing unnecessary frequently touched surfaces daily and between clients

  9. We are following all guidelines posted by the Labor Licensing Regulation Dept (found on their website at www.llr.sc.gov)

  10. We will continue to provide antibacterial soap and paper towels for clients and post hygiene practices and re-entry signage to ensure safety and acknowledgment of guidelines


**All consultants will a wear a mask and sanitize hands and equipment before the session begins** 



1. All clients must complete the Exposure Risk Questionnaire BEFORE arriving at their appointment (link provided in email confirmations or by your Consultant) 

2. All clients must be 100% symptom-free


3. All clients must wear a face mask that goes around your ears and covers your nose and mouth the entire salon visit. YOU WILL NOT BE ALLOWED TO ENTER THE BUILDING UNLESS YOU HAVE A FACE MASK ON. The CDC website has mask tutorials if needed


4. All clients will have their temperature taken using a touchless thermometer upon entry 

5. All clients must wash their hands with soap and warm water for 30 secs when they enter the salon and immediately at the end of each appointment


6. Please do not bring these items into the salon (large purses, bags, personal computers/tablets, food/drinks, etc). Phones, keys, money, or cards must be placed in a ziplock upon entry (which will be provided)


7. Regarding payment, check with your consultant! Cash will still be accepted. If you have concerns about health and safety, Cashapp or Zelle are also accepted. You may also use credit/debit cards and PayPal (there will be a $3.50 fee).